Legal Matters
We, AUKGROUP PTY LTD, trading as TravelSmiles.co.za, are a registered travel agency based in Cape Town, WP, South Africa. We offer a range of travel services and packages for local and international destinations to our clients.
As a reputable and reliable travel agency, we operate within the ambit of South African law and adhere to all regulatory requirements. We have a dedicated team of travel experts who provide our clients with personalized and professional service to ensure their travel needs are met.
We have put in place the following legal provisions to protect the interests of our clients and ensure that our operations are conducted in a transparent and ethical manner:
Registration and Licensing
We are registered with the Companies and Intellectual Property Commission (CIPC) as a private company and hold all necessary licenses and permits to operate as a travel agency in South Africa. Our registration number is K2015198130.
Terms and Conditions
We have developed comprehensive terms and conditions for our clients, which outline the scope of our services, fees and charges, cancellation and refund policies, and other important information. These terms and conditions are available on our website and are provided to our clients upon booking.
Compliance with Consumer Protection Laws
We comply with all relevant consumer protection laws in South Africa, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act. We ensure that our clients are provided with clear and accurate information about our services and fees, and that their rights are protected throughout the booking process.
Data Protection and Privacy
We take the protection of our clients’ personal information and privacy seriously. We have implemented appropriate measures to ensure that all personal information is collected, stored, and processed in compliance with the Protection of Personal Information Act (POPIA). We do not disclose any personal information to third parties without the client’s consent.
Professional Indemnity Insurance
We have professional indemnity insurance in place to protect our clients in the event of any negligence, errors, or omissions on our part.
Dispute Resolution
In the event of any dispute between us and our clients, we follow the dispute resolution procedures outlined in our terms and conditions. We aim to resolve disputes quickly and amicably, but if necessary, we will refer the matter to an independent mediator or arbitrator.
We trust that this legal document provides you with the assurance and confidence that TravelSmiles operates within the legal framework in South Africa and is committed to providing our clients with the highest level of service.
Our contact details
Please do not hesitate to contact us if you require any further information or clarification.
Physical Address : Floor 1, Waterway House, 3 Dock Rd, Victoria & Alfred Waterfront, Cape Town, 8001
Office : +27 21 879 1176
Email : info@travelsmiles.co.za